FAQ

How do I pay you?

You can pay by cheque, cash or by e-transfer, in up to four payments. There is a $6 administration fee if you choose to pay in four instalments. There is no administration fee if the box is fully paid up front.  More information is provided on our online sign-up form. We can be more flexible about payments for anyone facing financial challenges, contact us to enquire.

What eggs, fruits, vegetables, flowers and meat products does the program offer?

Check out this list of the food and flower items we aim to produce throughout the season. Also see this blog post for weekly photos of a 2016 produce box.

What if I am going on vacation this summer and will miss a pick-up?

Notify us at least 48 hrs in advance by completing this skip form.  We will put your meat box on hold until the next week. For the fruit and veggie box,  you will receive a double value box at the last pickup of the season. Alternatively you can arrange for a family member or friend to pick it up for you. Members can put a fruit & veggie box “on hold” only once in the season.

What if I forget to pick up my box?

Missed vegetable boxes and extra produce  will be donated.  Members can still give us advance notice to skip a pick up during the season and receive extra veggies at the end of the season, or have a friend or family pick up the box for them (see question above for more information).

Can I make substitutions?

Yes. We bring extra items to the drop-off site so you can trade 1 to 2 items (depending on supplies). This applies only to the fruit and vegetable box.

Can I choose the types of meats I will receive?

Yes. One of the meat box options includes a mix of pork, lamb and chicken. You can choose to exclude one of these types of meats for the whole season.

How much food will I receive?

The vegetable box typically contains 6 to 12 items. The meat boxes typically contains between 2 to 5 items.

What is the duration of the program?

The duration of the box program is 20 weeks starting at the beginning of June.

When and where can I pick up my box?

Boxes are available for pick-up:

In response to the COVID-19 pandemic we are offering the option of weekly deliveries.  This is intended for members at high risk of severe illness from COVID-19 or who are unable to make it to the pickup locations because they are providing essential services.  A $10 fee will be charged per delivery.

What if I receive a food item I am not familiar with?

We are on site to answer questions and suggest recipes.

How does the box pick-up work?

Once a week, you show up at the agreed upon location and time. We will be on site to hand over your box and answer questions. Please bring your own shopping bags for the fruit and veggie box. Your meat box is packaged in a bag and stored in a cooler. Eggs are handed over separately. Flower bouquets are wrapped and ready to put in water. 

Can I order larger quantities?

At times we have a fruit & veggie “bumper crop” and we are able to offer discounted bulk order purchases to our members, or an extra box at the end of the season. If we have a bumper crop we will let you know through our newsletter. For all other products, contact the farms directly.