FAQ

How do I pay you?

You can pay by cheque, cash, credit card,  or by e-transfer, in up to four payments. You will be charged a small administration fee if you choose to pay in more than one instalment. There is no administration fee if the box is fully paid up front.  More information is provided on our online sign-up form. We can be more flexible about payments for anyone facing financial challenges, contact us to enquire.

What if I am going on vacation this summer and will miss a pick-up?

Members can put a fruit & veggie box “on hold”  once in the season. Notify us at least 48 hrs in advance, and we will provide you with farm credit for on farm purchase or for next year’s box program. Meats, eggs and honey will be kept at the farm until your next pickup.  Flowers will not be reimbursed, and will not be available the following week. Alternatively you can arrange for a family member or friend to pick it up for you.

What if I forget to pick up my box?

We can hold onto frozen meats, eggs and honey until the next pickup but not vegetables or flowers.  If you can’t make it to a pickup you are welcome to send someone else on your behalf. Members can give us advance notice to skip one pickup during the season, or have a friend or family pick up the box for them (see question above for more information).

Can I make substitutions?

Yes. We bring extra items to the pickup so you can trade 1 to 2 items (depending on supplies). This applies only to the fruit and vegetable box. See the question below for meat options.

Can I choose the types of meats I will receive?

Yes. One of the meat box options includes a mix of pork, lamb and chicken. You can choose to exclude one of these types of meats for the whole season.

How much food will I receive?

The vegetable box typically contains 6 to 12 items. The meat boxes typically contains between 2 to 5 items.

What is the duration of the program?

The duration of the box program is 20 weeks starting at the beginning of June.

When and where can I pick up my box?

Pickup locations include:

Note: In past years boxes were available in Victoria at the Cook Street Activity Centre. We will not offer a pickup at this location in 2021. If you are not able to get your box in Metchosin, please use our online sign-up form and select the products with the mention ”Victoria waiting list”. We will let you know what in-town location may become available.

What if I receive a food item I am not familiar with?

We are on site to answer questions and suggest recipes.

How does the box pick-up work?

Once a week, you show up at the agreed upon location and time. We will be on site to hand over your box and answer questions. Please bring your own shopping bags for the fruit and veggie box. Your meat box is packaged in a bag and stored in a cooler. Eggs are handed over separately. Flower bouquets are wrapped and ready to put in water. Honey is in a jar.

Can I order larger quantities?

At times we have a fruit & veggie “bumper crop” and we are able to offer discounted bulk order purchases to our members, or an extra box at the end of the season. If we have a bumper crop we will let you know through our newsletter. For all other products, contact the farms directly.